Contact Us
Whether you need to speak with someone from the Council, or you’re after some more info that you couldn’t find on the website, there’s always a way to get in touch.
Webchat
Chat with Us Online! Just click the webchat button in the lower right corner of the AlburyCity website to start a live conversation with one of our friendly customer relations officers. We’re available Monday to Friday, 8:30am – 4:30pm.
Socials
Keep connected with all the newest updates and projects on:
Online
Have a question? Use our online form to report an issue and share your feedback.
Phone
02 6023 8111, 8.30am to 5pm Monday to Friday (public holidays excluded).
After hours or weekends, call 1300 133 391
In Person
Visit one of our customer service centres. We are available to assist with rates and water payments, reporting issues, animal registrations, applications, permits, and a wide range of other Council services.
View all our facilities.
Have a question? Email us to report an issue and share your feedback.
Snap Send Solve
Out and about and see something that needs reporting? With Snap Send Solve, reporting issues across AlburyCity has never been easier. This free mobile app lets you quickly report community issues right from your phone.
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Feedback, Compliments and Complaints
We aim to deliver excellence in customer service every time. If you are not satisfied with your experience, we encourage you to contact us through one of our channels so we can listen and work towards a timely resolution.
We also welcome your feedback to help us improve our services, as well as compliments that recognise exceptional experiences that go above and beyond and can be formally acknowledged.
National Relay Service
For individuals with hearing or speech impairments, the National Relay Service provides a range of different types of call services, depending on your needs and preferences. You can connect via their website or by calling 1300 555 727
Translating and Interpreting Service
If you prefer to communicate in a language other than English, you can access the Translating and Interpreting Service (TIS National), which offers immediate phone interpreting. To find out more, visit the TIS National website or call 131 450 and quote our unique client code 285237.
Engaging Albury
Your voice matters.
Share your thoughts, ideas, and feedback on AlburyCity projects, plans and initiatives. This is your opportunity to shape the future of our vibrant community.
Post
If you prefer to contact us by mail, please send your correspondence to the address below:
AlburyCity
553 Kiewa Street
Albury, NSW 2640
All our facilities
Find us at one of our facilities, from our Animal Care Centre to our Entertainment Centre, Swim Centres, Waste Management Centre, Child Care Centres, Community Centres, Libraries and more...
Customer Service Centres
Got questions, need assistance, or seeking information you couldn’t find on our website? Drop into one of our Customer Service Centres and one of our team members will be happy to assist with your enquiry.
