Governance and Management

The Good Governance Framework aims to better equip Council Officers to improve quality, reduce risk, create a continuous improvement culture, and more effectively develop innovative practices in the delivery of our functions and services to our community.

The purpose of our Communications and Engagement Strategy – Engaging Albury is to ensure we undertake a consistent and considered approach to engaging with our community. We will seek early input from our community and stakeholders to guide our projects, services, and strategic direction.

The purpose of the disability inclusion action plan is to ensure that access and inclusion are recognised as core business and integrated into existing planning systems so that employees at every level consider inclusion of people with disability in their role. The plan sets out the strategies and actions that Council will deliver to enable people with disability to have greater access to Council information, services and facilities.

Motorists navigate their journeys from beginning to end using a variety of navigational aids - including signage. AlburyCity's signage strategy is based on locating signs at key locations in the transport network.

AlburyCity’s commitment to exceptional customer service continues with the unveiling of its Customer Experience Strategy 2024 – 2027. Building upon the successes and insights from the 2019 Strategy, AlburyCity’s second Customer Experience Strategy sets a clear trajectory for the next three years.